Job Role Overview
- Manage end-to-end booking processes
- Ensure excellent customer experience
- Handle documentation and transactions
- Consult with customers
- Collaborate with airlines and hotels
- Identify process improvements
Responsibilities
- Manage end-to-end booking process to ensure the highest customer experience
- Check documentation, policies, and regulations
- Check and confirm transactions against each booking
- Maintain updated travel advisory
- Consult with customers (phone & e-mail), process change or cancellation requests & communicate booking updates
- Collaborate with external stakeholders (airlines, hotels, GDS…)
- Continuously identify work process improvements
- Drive cross-team collaboration to reduce customer query resolution time
Requirements
- Minimum undergraduate degree from any reputed university
- Proficient in English & and Bengali (read, write, speak)
- Excellent interpersonal & and communication skills
- Tech savvy (MS Office, CRM, comfortable with new tools)
- Team player, good attitude, enthusiastic, detail-oriented, responsible, trustworthy, and goal-focused
- Agility to adapt to any changes in the existing process and willingness to take up new responsibilities
- Willingness to work on a roster basis and on weekends/holidays
