About Us:
We are a forward-thinking company creating AI-powered software solutions for users around the globe. As we continue to grow, we are looking to onboard enthusiastic and talented interns to support our users through live chat and ticket-based systems. This internship is a great opportunity for students to gain hands-on experience in technical support, customer service, and AI-based tools, all while working remotely.
Internship Overview:
We are hiring 3 Technical Software Support Interns to join our support team. You’ll provide live chat and ticket-based support to our users, helping them solve technical and billing-related issues. This role is ideal for students currently pursuing a Bachelor’s degree in Computer Science or Engineering who want to gain real-world experience in a professional, tech-driven environment.
Key Responsibilities:
- Live Chat Support: Engage with customers via live chat to assist with software, integration, or billing-related queries.
- Technical Troubleshooting: Help users resolve common issues related to our AI-powered tools and integrations.
- Bug Reporting: Guide users in reporting bugs and ensure proper documentation via tools like Jira (training provided).
- Customer Assistance: Assist with basic billing-related concerns and escalate issues when necessary.
- Knowledge Building: Learn and stay updated on the product and its latest features to support customers effectively.
- Team Collaboration: Work alongside senior support staff to escalate complex issues and improve support workflows.
Who We’re Looking For:
- Education: Currently enrolled in a Computer Science / Software Engineering program (Any Year).
- English Proficiency: Good command of English (written and spoken).
- Typing Speed: Minimum 40 words per minute with accuracy.
- Technical Aptitude: Basic understanding of software tools, web technologies, and common technical terms.
- Communication Skills: Ability to communicate clearly, concisely, and professionally in writing.
- Customer-Focused: Willingness to help others, learn quickly, and provide excellent support.
- Work Ethic: Self-motivated, responsible, and able to work remotely with minimal supervision.
Bonus Skills (Not Required but Nice to Have):
- Familiarity with customer support tools or chat platforms
- Experience using Jira, WordPress, or other software development tools
- Interest in AI or software development
Additional Requirements:
- Minimum Semester CGPA: 3.5
- English Fluency: Must be fluent in English (writing and speaking)
- Academic Excellence: University toppers will be given priority
- Internship Duration: 1 Year
- Duty Schedule: 6 Days a Week
Technical Requirements:
- A reliable computer or laptop capable of running multiple browser tabs or chat platforms
- A stable and high-speed internet connection
Work Schedule:
- Working Days: Saturday to Thursday
- Weekend: Friday
Shift Options (Choose one):
- Shift 1 (Morning): 6:00 AM – 12:00 PM
- Shift 2 (Day): 12:00 PM – 6:00 PM
- Shift 3 (Evening): 6:00 PM – 12:00 AM
- Shift 4 (Night): 12:00 AM – 6:00 AM
What We Offer:
- Hands-On Experience: Real-world exposure to customer-facing technical roles
- Training: Initial training and resources to get you up to speed
- Remote Work: Flexibility to work from anywhere
- Recommendation Letter: Internship completion certificate and reference letter based on performance
- Learning Environment: Work with experienced professionals and gain industry-relevant knowledge
Note:
Applicants must be CSE students with strong proficiency in English writing and speaking skills. Don’t worry if you lack some of the other skills mentioned in this description, if you are good at English writing and speaking, we will provide training for the rest. This is a paid internship with the possibility of full-time employment based on performance and company needs.
